RETURN POLICY If you wish to return your order in part or in full, this can be made within 14 days upon the date of its receipt. In case more than 14 days upon the delivery have passed, unfortunately, we cannot proceed with the change for whatever reason. Kindly do not return your parcel before contacting us at info@secretexclusive.gr For hygiene reasons you cannot return earrings and underwear. If you wish to change your product with another one, please contact us via email at info@secretexclusive.gr. Upon agreement, we will send you the product of your choice. In this case, the shipping cost is borne by the customer . In order for the return to be accepted, the product must be in excellent condition and nothing should be missing from its package. As soon as the quality check is completed and no wear is detected, we will send you the new product. Any indication that the product has been used, cancels out the possibility of change. Until the moment the product is delivered to us, it is under your responsibility and therefore it is important that you ensure its safe transfer so as to prevent possible damages and as a result the inability of its return. In case you wish to purchase a discount product, you shall take into account that it cannot be changed or returned. Please note: In the unpleasant event that the product you purchased comes to you with wear and tear, please inform us immediately within the same day. In this case the customer is entitled to compensation.
LEGAL RIGHT OF WITHDRAWAL RIGHT OF WITHDRAWAL
You have the right to withdraw from your order within 14 days, without giving any reason. The withdrawal period is counted from the day of the delivery of the last item(s) in your order. The easiest way to exercise your right of withdrawal is to contact us by sending to the email: info@secretexclusive.gr However, to meet the withdrawal deadline, it is sufficient for you to let us know about your decision to withdraw from your order before the withdrawal period has expired. APPENDIX Model cancellation forms (complete and return this form only if you wish to cancel the contract,)
To “Anastasiou Vasiliki” I hereby give notice that I cancel my contract of sale of the following items: [customer to insert description of items] Ordered on/received on (*): ………………………………… Name of consumer: ……………………………………… Address of consumer: ……………………………………….. Signature of consumer (only if this form is notified on paper): ……………………………………………………………………………………….. Date: …………………………………………………………………….. (*) Deleteasappropriate |